“I wanted to update everyone on how we’re responding to the challenges of coronavirus (COVID-19) and to advise how Rocks Off will give you the best possible service at this difficult time. Since the issue occurred overseas, we have been closely monitoring, strategically planning and preparing in advance for the current situation with our production facility,” says Gary Elliott, director of Rocks-Off.
“Fortunately, the situation overseas is now more positive, and our dedicated production facility is fully operational. As a company we have taken the choice to invest in our production and have been in constant daily talks with our production team to ensure we have good stock levels and are able to maintain our supply chain.
On a further positive we will also be putting forward some great offers to support our customers through this difficult time. We also have a further 10 brand new products that will be going into production this year”
Rocks Off’s Directors, Sales, Design and Operations teams will be available through-out, however their safety and health are of prime importance and their office teams will be able to take advantage of working remotely where necessary. All of their staff have been working closely to W.H.O guidelines throughout to ensure safety whilst they are keeping the supply chain moving.
“Sales will still be servicing our customers with product training, sales support and new product updates via email and skype conferencing,” continued Gary Elliott. “Customers’ orders will still be processed in the same way. Clearly a lot of shows have been cancelled however our sales team will be broadcasting out to our customers to keep them updated on products. My fellow Directors, staff and I personally want to extend our thanks and appreciation to our customers for their ongoing business and loyalty to our brand, this means a lot to us and we will be doing everything we can to support you.”