New features for more overview and service: Online shopping at ORION Wholesale

ORION Wholesale has been a reliable international erotic trade partner for over 35 years – with a comprehensive bestseller assortment in promotional packaging and brands that aren’t just in demand in the erotic industry.

In order to present the over 15,000 different products, novelties and offers in a clear way to the Wholesale customers, the ORION Wholesale team is permanently working on optimising its online shop. The shop is now available in 8 languages: German, English, French, Italian, Spanish, Russian, Dutch and Polish. 

ORION Wholesale’s online shop is state-of-the-art, user-friendly and well equipped for the ever-changing demands. Simple navigation options and category structures, as well as clear dropdown menus help customers with their search. Highlights, novelties and offers are shown at the top of the homepage. There is a lot of focus on the variety of brands on the homepage as well. There are lots of ways to get to the overview page of the top brands in the shop – whether it’s via the navigation bar, under “Specials”, directly on the product itself or in the “Brands” area.

For the majority of products there is a 360° image and product videos, as well as the product information and the standard picture. All this can be found when the specific product has been clicked on. Furthermore, an expected delivery date is shown for products which are out of stock. The sizes and colours are listed clearly for lingerie products and there is also a direct link to the size chart. The size chart is then visible as a pop-up. All the available downloads like product pictures, brochures or sales help (fact sheets) for the individual products are shown with the product.

There is a clear overview of all the catalogues, brochures, displays and other promotional material in the “POS”. The free retail customer magazine “Modern Emotion” can also be browsed through and downloaded here. 

The order process is quick and easy: the products can be added to the basket via the tile or list view. Furthermore, it is also possible to order a product directly. The item number and the amount just need to be entered into the corresponding fields. Alternatively, a CSV file can be uploaded with the respective information. The item numbers will of course be checked automatically. The highlight: products can be rounded up to full cartons to avoid getting lots of individual packages. 

It is also possible to connect the Wholesale customers own systems to ORION Wholesale’s online shop via an API interface. This means that the Wholesale customers’ orders from the online shop can be sent automatically and directly to ORION Wholesale. Extensive documentation can be found in the customer account and can be downloaded. The documentation is always up to date. 

There is a FAQs area in the customer account for the most common questions. Furthermore, all the most important details concerning orders can be found here as well – whether it’s the shipment tracking, invoices, the newsletter or a personal contact option. Personal contact is very important to the ORION Wholesale team and they are always happy to help if someone has questions, wishes or suggestions. They also make sure that customers feel that they are in good hands and well-advised.